Manufacturer’s Warranty

All of our products are offered with the respective manufacturer’s warranty and a timeframe of at least 12 months.

Product testing has been carried out using the original, unmodified European spec motorcycles. Please be aware that products have not been tested with third party items and as a result, any products used with third party, modified or altered products will not be covered under the manufacturer’s warranty.

Warranty Coverage

All SHAD product testing has been carried out using the original, unmodified European spec motorcycles. SHAD items used with third-party, modified, or altered products are not covered under warranty.

Warranty Process

If you are experiencing a problem with a particular product, please inform us as soon as possible via our contact form, use live chat, or email us at hello@mototrends.co.uk. We will assess whether or not it is a warranty issue. Please note, we may require photos and/or videos to illustrate the problem.

If your initial warranty request is approved and the product is returned to us, we will forward it to the manufacturer for a final decision regarding the warranty claim.

Return Shipping

• If a return is required for assessment, the customer will cover the shipping costs initially.
• If a fault is confirmed and the warranty is approved, return shipping will be reimbursed up to £9.99.
• We will provide a returns number for any warranty return. This number must be included inside the return package.
• We recommend using the original packaging. If unavailable, suitable alternative packaging must be used. We are not responsible for any damage during transit.